SAKULAB

Q1. Where can I download the data I purchased?

You can download it from your BOOTH purchase history.

*There are no limits on the number of downloads.

Q2. What is the file format?

The file format for download is ZIP.

*Please use a file extraction app to open the files.

Q3. What software supports these streaming assets?

You can use them with streaming software that supports “Browser Source,” such as OBS Studio.

Since our shop’s assets are in HTML/CSS format, they are displayed on screen using the “Browser Source” (loading a URL or local file) feature in software like OBS.

*Please note that while they work with software like Streamlabs, they cannot be displayed by software that lacks a “Browser Source” feature or by standard video editing software alone.

Q4. What should I do if I can’t open the data or if it’s corrupted?

We apologize for the inconvenience, but please contact us via the BOOTH inquiry form.

Please include the product name, order number, and a detailed description of the issue. We will promptly take action, such as resending the file.

Q5. There is no audio in the streamed video.

We apologize for the inconvenience, but please check the following steps.

*The following steps are for OBS Studio.

① Open the properties of the Browser Source.
② Check the box for “Control audio in OBS.”

If you are unsure or do not understand, please contact us with your product name and order number and a detailed description of the situation. We will promptly provide a solution.
*You can submit inquiries via the form on our official website or through the BOOTH contact form.

Q6. What is the copyright status?

The copyright for the data belongs to SAKULAB.

The permission granted to purchasers is a “right of use” and does not constitute a transfer of copyright.

Q7. Can I use the data for commercial purposes?

Generally, yes, but please check the Terms of Use page just to be sure.

If you have any questions, please feel free to contact us via the Contact Page.

Q8. Can I submit a request?

We’d love to hear from you! We’ll use your feedback as a reference for future creations.

We accept requests via the contact form and other channels.
*You can contact us via the form on our official website or the BOOTH contact form.

Q8-1. Are there any points to keep in mind when submitting a suggestion?

We accept requests solely for reference purposes.

Please note that just because you submit a request does not guarantee that it will be implemented.

Q9. I’m getting a submission error when using the contact form.

It may not be possible to submit the form from your device.

If you are accessing the site from a school computer or a network with strict security measures (such as filtering software), security features may block the transmission of data, resulting in an error. We apologize for the inconvenience, but please try using a different network environment, such as your home Wi-Fi or a smartphone data connection.

Q10. What payment methods are available?

You can use all payment methods supported by BOOTH.

For more details, please see the official BOOTH Help & FAQ.

Q11. Can I cancel or return an order?

Due to the nature of digital data, we cannot accept cancellations or issue refunds after a purchase has been finalized.

Please be aware of this before making your purchase.

Q12. Are there any conditions for returns or refunds?

Due to the nature of digital data, we cannot accept returns or issue refunds.

Please be aware of this before making your purchase.